Frequently Asked Questions
Everything you need to know about our products and services.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer warranties on your equipment?
Yes, all Surehatch USA equipment comes with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments via PayPal and Apple Pay.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
Do you provide technical support for your products?
Yes, our dedicated support team is available Monday through Friday to assist with any technical questions or setup guidance you may need for your purchase.